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Can I withdraw my account balance?

You are very welcome to request a refund of your total balance. We will process refunds for account balances of £10 GBP / $15 USD or more.

How do I withdraw my balance?


In order to withdraw any payments from your balance, please reach out to our Support Team via the button at the bottom of this page, and we'll be happy to help.

Are there any exceptions to withdrawing my balance?


  • The refund will be processed via the original payment method you used to top up (e.g. credit card, bank transfer).
  • Please make sure that all studies are completed and all submissions reviewed before requesting a refund - we will not be able to refund any of your account balance unless your total and available balance are the same (i.e. you have no funds reserved for active studies).
  • Balances earned through referrals and other bonuses are non-refundable. If you have claimed a referral bonus, your original top up amount (up to £80 / $100) is also non-refundable. Please see our referral terms and conditions for further information

In all cases, please contact our Support Team via the button below and tell us how much you would like to be refunded, and we'll take care of the remaining steps.


I need further help

 Click here to contact us

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