If you are from a European country outside of the UK, and are purchasing on behalf of a VAT (value added tax) registered institution, it is important to add their VAT number to your account to ensure the correct VAT treatment. Failure to do this in advance often results in delays in getting invoices paid/reimbursed by finance departments. Most businesses and universities are registered for VAT, but if you are unsure we recommend speaking to your finance department.
You can add the VAT number to your account and future invoices from your 'Account' page. Here, you can also add your institutional address, which will appear on the invoice too.
Once you have added a valid VAT number, your invoices will be subject to reverse-charge VAT. This means no VAT will be included in the invoice total and instead any VAT is accounted for by your institution.
Please note that your account cannot have multiple VAT statuses at any one time and therefore you can only add a VAT number if:
- your account balance is nil;
- you have no active studies (studies which are published, but not completed); and
- you have no saved draft studies (studies which are created, but not published)
If the above conditions are not met, you will receive a notification that you need to contact support to change these details.
You won't need to contact support if you just need to delete your draft studies or complete any active studies, as these can both be done from the 'studies' section of your account.
If you would like to request a refund of your balance, or if you need any help, then you can get in touch with our Support team.