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Adding money via card payment

You have two methods to choose from when adding money to your Prolific workspace. You can add money via credit / debit card or bank transfer in the Finance section of your workspace. You can access this from the selection pane on the left side of the screen.

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You must fund your studies up-front by adding money to your workspace in advance of running the studies. We then manage the payments to your participants.

The quickest way to add money to your workspace is by making a card payment, which is very easy and instant. It can take a few days for bank transfers to be reflected on your workspace balance, due to our internal checks.

Please be aware that some banks / card providers may impose additional charges for international transfers or payments. Please get in touch with your bank if you would like further information related to transfer fees.

Unfortunately, we can't accept payments by cheque.

Adding money via card payment


Using a debit or credit card is the fastest way to add money to your workspace. Funds paid via this method will be added to your balance instantly, meaning that you'll be able to publish your studies straight away if you want to!

  1. Log into your workspace and navigate to the Finance section. Make sure you are in the correct workspace first! You can read more about navigating between workspaces here.
  2. If you haven’t already, add a legal identity to your workspace. You must do this before you can add money.
  3. Click 'add money’ next to your account balance.
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  4. Select the 'credit card' tab (this also works for debit cards!).
  5. Enter your card details and billing address. By default this address will be the same as the legal identity of the workspace. Please check that the billing address shown matches the billing address for the card you are using, and amend it if necessary.
  6. Click 'top up'.

Please note that Prolific does not have access to your credit card information. We use Braintree, a subsidiary of Paypal, to securely handle the credit card information and transactions.

Once the top-up is complete the funds will be added to your workspace’s balance straight away, and you’ll find an invoice under the ‘invoices’ section of the Finance page.

Adding money has failed - what can I do?


Sometimes your charges may get declined by your bank or credit card. Unfortunately, we normally don't have any further details so you'll have to contact your card provider to find out why the charge was declined. If it's a large payment in a foreign currency, it's likely it was blocked as an unusual charge. However, it's normally pretty straightforward to address these situations.

If your card provider indicates that they are not receiving payment requests from Prolific, you may be able to top up your account by requesting an invoice and paying this directly online. To do this, please see how to request an invoice for payment here.

Please contact Support using the button below if we can help in any way, or if you'll need to arrange an alternative method of payment.


I need further help

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