Topping up your account via debit/credit card

You have two methods to choose from when topping up your Prolific account. You can top up via credit/debit card or bank transfer.

Ideally, you would use a debit or credit card to make the transfer because this is instant.

To use this option, there are a few steps you need to follow:

  1. Log in to Prolific and go to your account page (top right hand corner). 
  2. Go to 'balances' > 'available balance' and select 'top-up
  3. A pop up will appear 
    • Select the 'Credit Card' option at the top of this window. 
    • Enter the card number, CVV, expiration date, and the amount you wish to add to your Prolific account.
    • Click 'Top Up'
  4. Your account will now be credited.

Please note: Prolific does not have access to your credit card information. We use Braintree, a subsidiary of Paypal, to securely handle the credit card information and transactions.

If you would prefer to top up via bank transfer, please read our article here.

Failed Top Ups

Sometimes your charges may get declined by your bank or credit card. Unfortunately, we normally don't have any further details so you will have to contact your card provider to find out why the charge was declined. If it's a large payment in a foreign currency, it's likely it was blocked as an unusual charge. However, it's normally pretty straightforward to address these situations.

If your card provider indicates that they are not receiving payment requests from Prolific, you may be able to top up your account by requesting an invoice and paying this directly online. To do this, please refer to the "Can I generate an invoice in advance of topping up my account?" section of our help page: How to generate an invoice.

Please let us know if we can help in any way, or if you'll need to arrange an alternative method of payment.



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