You have two methods to choose from when topping up your Prolific account. You can top up via credit/debit card or bank transfer in the top up section of your account. You can access this from the icon in the top-right:
You must fund your studies up-front by topping up your account in advance of running the studies. We then manage the payments to your participants.
The quickest way to top up your account is by making a card payment, which is very easy and instant. It can take a few days for bank transfers to be reflected on your account balance, due to our internal checks.
Please be aware that some banks/card providers may impose additional charges for international transfers or payments. Please get in touch with your bank if you would like further information related to transfer fees.
Unfortunately, we can't accept payments by cheque
Topping up via bank transfer
This method may be particularly useful for those of you hoping to receive University / Institutional funding for your studies. We also accept personal transfers if these are preferred to debit / credit card payments.
Personal bank transfers
Bank transfers can currently be made in GBP or USD, depending on your location. If you wish to make a transfer in a different currency please let us know via the contact Support button below.
- Log into your Prolific account and navigate to the top up section.
- Select the 'bank transfer' tab. Here you will find all of the information that you need to make a bank transfer to Prolific.
- Copy the reference number and include this in your transfer. This is what we will use to pair the incoming funds to your account, so please make sure that this is accurate!
- Once you've sent the money via your banking app / website, select 'I've sent it'.
- When we've received the funds we'll credit them to your account.
How long will it take?
Please note that this process may take up to three working days, but it often happens much faster. If your transfer is not credited to your account within 5 working days of payment, please contact our Support Team via the button below. It is helpful if you are able to provide evidence of the transfer with your request that shows when the payment was made, how much was transferred, and the reference used.
Institutional bank transfers (e.g. Invoicing & Purchase Orders)
If your institution will be making the bank transfer on your behalf, we advise requesting an invoice for the desired top up amount. This invoice will contain the relevant bank account details to be used for the transfer. Institutions typically specify the invoice reference number in their transfer and we can use this reference number to identify that the funds are intended for your account.
If a reference number is not provided we may be unable to immediately identify whose account the transfer is intended for.
If the transfer is not credited to your account within 5 working days of payment and your institution has confirmed that payment has been made, please get in touch. It is helpful if you are able to provide evidence of the transfer with your request that shows when the payment was made, how much was transferred, and the reference used.