This will usually occur when a study running on your account appears to go against our terms.
Why is my account on hold?
Here are some reasons why your account might be placed on hold by our team (please note that this may not cover all possible scenarios):
Underpaying studies: if one or more of your studies falls below our minimum £6 / $8 per hour reward rate.
Screening within studies: if your studies appear to go against our internal screening policy.
Invalid rejections: if we believe that you may be rejecting submissions unfairly.
Study collecting personal data: if your study collects any Personally Identifiable Information.
Study requiring external downloads: if your study requires participants to download software / files that we have reason to believe are potentially harmful.
Inappropriate study content: if your studies are causing undue distress to participants or are otherwise inappropriate for the Prolific platform.
Not responding to Prolific's emails: if we have attempted to contact you through our support channels but have not received a response within a reasonable period of time.
Technical study issues: if a study is not working correctly and data collection needs to be paused.
Restricted account actions
Whilst your account is on hold, you will be unable to perform the following actions:
- Publish new studies
- Resume data collection on paused studies
- Reject submissions
- Increase study places
- Stop studies
How can I restore my account?
Please contact our Support Team using the chatbot or the button below and advise that your account is on hold.
Our Support Team will explain the reason that your account has been placed on hold, and what actions will be necessary in order to restore it. In some cases, an explanation may be sufficient to lift the suspension, but in others we may require that adjustment payments are sent to participants or that submissions are un-rejected before your account can be restored.