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Prolific's new payment provider

We’re switching financial providers to improve payments within Prolific. This means that our bank details will be changing.

We are rolling this out gradually, and we'll make sure that you're informed when your account switched over to the new process. If you haven't already heard from us then we'll be in touch when your account is ready.

Where can I find the new bank details?

The new details will show on all future invoices issued on the Prolific platform. As our new provider, BlueSnap, uses a network of more than 100 local banks around the world, your invoice will include the most appropriate bank details with the lowest fees for your region.

Do I need to do anything?

A confirmation of this change and instructions will be provided with your invoice. If relevant, be sure to forward this letter onto your finance team for their records.

Please remember to always follow the payment instructions from your workspace's 'finance' page.

What happens if I accidentally send money to your old bank details?

We’ll keep our old bank accounts open for a short while to ensure there are no issues caused by the transition. If you accidentally send funds to our old bank details, please let us via the button at the bottom of this article.

Please include a proof of payment from your bank in your message. Using this, we’ll be able to help ensure the funds are allocated to your Prolific account.

I need further help

 Click here to contact us

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