Submit a request – Prolific

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What can we help you with?

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Survey software used

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Survey software used

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Date of transfer

I would like to request a refund and I topped up via

Please ensure all of your studies are 'Completed' before requesting a refund. Thanks!

Last 4 digits of card to be refunded to

Amount

Currency of transfer (optional)

Bank name and address

Account name and number

Sort code (if based in UK)

IBAN (if outside the UK)

BIC/SWIFT code (if outside the UK)

Reference (if applicable)

Please attach (below) proof of payment for the original payment made that shows the transaction information. Please tick this box to confirm that you have done this.

Please let us know the email address of the researcher who referred you

Billing address

Amount to be invoiced (please specify currency)

Person to be named on invoice

Invoice number(s)(optional)

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Prolific prescreeners used

I would like to

Before you reject submissions, please think carefully whether the rejection is justified. Nobody likes to get rejected, so please try to keep rejections to a minimum. Participants are penalised for rejections, and if they receive too many, they will be removed from the pool.

Reason(s) for rejection

Survey software used

Institution or Organisation name

What timeframe do you need this solved in? (optional)

Type of form needed (e.g. financial, legal, etc.) (optional)

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Please provide API request and response information with timestamp (optional)

Thanks for your feedback! Please note that you won't receive a response from our Support Team when you submit a feedback or feature request. If you need help with something, please choose a different category from the list above.(optional)

I confirm that I have read and understood

Thanks for your feedback! Please note that you won't receive a response from our Support Team when you submit a feedback or feature request. If you need help with something, please choose a different category from the list above.(optional)

I confirm that I have read and understood

Number of participants needed (optional)

Do you need a UK or US sample?

Study name (+ internal study name, if relevant)

Workspace name (optional)

If you are part of more than one workspace please let us know the relevant workspace name.

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please confirm by ticking this box that you have attached a list or file containing the participant IDs that are affected

Please attach (below) any relevant screenshots that will help us. Please tick this box to confirm that you have done this

Confirmation: We highly recommend attaching a proof of transfer document to facilitate the process(optional)

Please confirm whether you have attached proof of transfer document below

Attachments(optional)

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