Skip to main content
← Visit Prolific.co
Visit our Participant Help Centre
Submit a request
What can we help you with?
Some issues you may face and how to resolve them.
A participant has reported they can't access my study
Troubleshooting login issues
Why is my account on hold?
How to Resolve an Underpaying Study with Bonus Payments
Missing data from Prolific participant
Participants who don't match the prescreening selected
I received more participants than I asked for
Missing participant in Prolific submissions list