Account balance & topping up

  • Topping up via card

    If you are a workspaces user, please instead follow the instructions in our article on topping up a workspace. You have two methods to choose fro...

  • Topping up via bank transfer

    If you are a workspaces user, please instead follow the instructions in our article on topping up a workspace. You have two methods to choose fro...

  • Can I request a refund of my account balance?

    You are very welcome to request a refund of unspent participant rewards. How do I get a refund of rewards I haven't used? In order to obtain a ref...

  • Total & available balance explained

    On your account general page you will be able to see your account balance. Here there will be four figures available: Total balance This is the to...